Frequently Asked Questions

Read about some Safety Tips here.

1. What types of payments do you handle?
2. What is your return policy?
3. How do I cancel my order?
4. Do you ship outside the U.S.?
5. Do you have quantity discounts?
6. How long does the purchase take to be processed?
7. What mail carrier(s) do you ship with?
8. What are your business hours?
9. What is the maximum purchase amount?
10. How do I know transactions are secure?
11. Do you charge sales tax?
12. What is the legal information?

1. What types of payments do you handle?

Answer: We take payments online via credit card and , and we also can accept personal checks, cashier's checks, and money orders. If you would like to mail your order, please print out the shopping cart contents page, and add $6.50 to the cart total for shipping (UPS Ground). Then mail the payment to:

Safety Merchandise
8200 Offenhauser Dr. # 129A
Reno, NV 89511

2. What is your return policy?

Answer:

For unused items there is a 20% restocking fee.

For used items or items over 30 days from the shipment date, please contact us.

3. How do I cancel my order?

Answer: Send a message to us regarding the order by using the Contact Us link above.

4. Do you ship outside the U.S.?

Answer: We ship to the U.S. only. Contact us regarding orders outside the U.S.

5. Do you have quantity discounts?

Answer: Yes, please contact us if you wish to purchase a large quantity of items.

6. How long does the purchase take to be processed?

Answer: We normally process orders within 24 hours. If the purchase is made on the weekend, the order will be processed on Monday. We ship via UPS Ground, and typical arrival is within 4-6 days from the execution of your order.

7. What mail carrier(s) do you ship with?

Answer: We normally ship with UPS.

8. What are your business hours?

Answer: We are in the office Monday through Thursday from 8:00 amto 5:00 pm EST.

9. What is the maximum purchase amount?

Answer: There is no maximum purchase amount.

10. How do I know transactions are secure?

Answer: Transactions are sent from your computer to the payment gateway () using 128 bit SSL encryption. Your privacy is guaranteed.

11. Do you charge sales tax?

Answer: No sales tax is charged unless your billing address is in the state of Indiana.

12. What is the legal information?

Answer: Legal information can be viewed here.

 

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